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If youâre getting an error code in the launcher, use CTRL + F to search for the code on this page.
If youâre having trouble launching or patching STAR WARSâ¢: The Old Republicâ¢, check here for a solution.
Which launcher are you using? Repair launcher Error messages Hardware troubleshooting Software conflicts Network troubleshooting
Need the launcher? Download the launcher here.
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Before you start troubleshooting, check which version of the launcher youâre using. Hereâs how:
If you installed Star Warsâ¢: The Old Republic⢠on your computer after July 30, 2013, youâre probably using the streaming client (also known as BitRaider).
Double-check this on the launcher by looking for the letters ST at the bottom left:
If you ever had technical trouble with the launcher, itâs possible that our support team asked you to change to a different (direct download) version of the launcher. If youâre running that version, you will not see the letters ST on the launcher window.
Do this if the streaming launcher starts, then fails while updating your game:
Download and run the Launcher Repair Utility to find and replace any files that may be causing problems:
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If youâve tried that and it didnât work, delete the BitRaider folder and try again:
Run SW:TOR and the launcher as an administrator
You need to run the launcher as an administrator so it can update the game files on your hard drive.
Only a single instance of this application can run.
Use task manager (Press CTRL-SHIFT-ESC or press the Windows key and x then choose Task Manager) to find swtor.exe or launcher.exe. If you see them in the list, select each one, then click End Task. Now, try the launcher again.
Network Error. Acer aspire 5733z-4633 simple communication controller driver. Check your internet connection.
This could mean that thereâs a problem with your internet connection, or that software on your computer (like a firewall, a VPN, or an antivirus program) is stopping the launcher from connecting to our servers. Check the Software conflicts and Troubleshoot your network sections of this guide for help clearing this one up.
Streaming client errors
An error has occurred. Retryingâ¦
This usually means thereâs a problem with your internet connection. Try the steps under Troubleshoot your network to clear it up.
https://renewrate240.weebly.com/colt-lawman-mk-iii-serial-number.html. An error has occurred. Please exit and restart the SWTOR Launcher.
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Close the launcher and then open it again. If you keep seeing this message, give our support team a call.
An error has occurred. Please contact customer support with this error number. [#]
If you see this message, youâll need our help to fix the problem the launcher has run into. Make a note of the error number, then run launcherDiag.exe and contact our support team.
launcherDiag.exe is a program file inside your SW:TOR game folder:
When you run it, it generates files our support team can use to figure out what is causing problems for the launcher. It packages these diagnostic files into a zip file and saves them in your game folder.
When you contact our support team, theyâll let you know where to send the zip file so they can review it.
Direct download client errors
Error downloading patch data. Retryingâ¦
This means the launcher canât pull data down from our servers. It will keep retrying until it connects, or until you close the launcher.
This could be due to a server outage, a problem with your internet connection, or a firewall, VPN or anti-virus program interfering with the connection. Check the Troubleshoot your network and Software conflicts sections below for some potential fixes.
An error occurred updating. Repair.
Click the settings cog on the Launcher.
Click the Repair button on the Settings screen, then click Save.
The Repair button is clickable if you are logged into the launcher and it has detected an error.
If the repair doesnât work, there may be a problem with your hard drive or your systemâs memory. Skip down to the next section and try the troubleshooting steps there.
Reliable source serving corrupt data
This is an error message that only shows up in your launcher logs, and it means that the data that you downloaded became corrupted. In most of these cases, this happens because of a problem with your systemâs RAM or hard drive. Check below for some hardware tests that could help you figure out whatâs going on.
Chkdsk
This test checks your hard drive for errors.
Windows 7 and 8.1
Windows 10
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If Chkdsk finds errors, it will let you know and ask you to let it try to repair them.
Memtest86+
This test detects any problems with the memory (RAM) in your computer.
EA does not own or operate the Memtest86+ website. Weâre not responsible for any of the content on that site and offer the link below for you to use at your own risk.
You will need a blank USB memory key to create a bootable drive to run this test.
Firewall and antivirus
Sometimes when the launcher updates, your antivirus or firewall can mistakenly flag it or the main game program file as a danger (because the file doesnât look the same as it did before).
Some programs can even move them into quarantine or on to a deletion list.
If this happens you need to add launcher.exe and swtor.exe to the exception list for both programs. If you already had them on the list, remove them and add them again.
Youâll find instructions on how to do this for your antivirus and firewall on their manufacturersâ websites.
If youâre using the Windows Firewall, choose your operating system from the list below to find instructions on the Microsoft website:
Other software conflictsSwtor In Game Download Stuck
Private networks
If youâre connecting from a work, college, hotel or another closed network, you should check with a network administrator to find out if the network is configured to allow you to access the game.
The following TCP ports and port ranges need to be available for you to connect to Star Warsâ¢: The Old Republicâ¢:
Virtual Private Network (VPN)
If you use a VPN to connect to the internet, youâll also want to make sure that the SW:TOR TCP port ranges listed above can be used by the game.
Other network troubleshooting steps
Check out our basic connection troubleshooting steps, then our advanced connection troubleshooting steps for PC.
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